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One person's nightmare:

Siena Gardens Apartments

10623 East Exposition Avenue

Aurora, Colorado  80012

owned and operated by Hans Nielsen, Inc.

Like roaches? Like bedbugs?

Then you will love this infestation!

Like to be hassled?  Like to be falsely accused?

Then this is the place for you!

(click on an image below for a closer view)

The Story

  • Cockroaches noted on Pre-occupancy report, attachment to lease.

  • Moved in October 1, 2010.

  • Lease notes that pest control treatments could take 30-45 days

  • Continuous, weekly exterminator visits for 79 days documented as of December 18th, 2010.

  • Requested Siena Gardens to provide an end date for treatments, or a schedule for treatments so I could adjust my schedule and make special arrangements for asking friends and family to move furniture. (see next document)

  • Treatment expanded to include bedbugs although I did not report any.

What Siena Gardens required weekly to exterminate

  • Move all furniture and other objects 12" off the wall

  • Remove everything from window sills.

  • Strip bed of all linens and wash them in HOT water or dry them in high heat for 10 minutes or more.  

  • Leave the unit for one hour, taking all pets.

  • Vacuum the entire apartment.

  • Ventilate the unit before reoccupying.

  • If you don't do these things, they will try to charge you $75.00.  Tell them to take a hike!

The "Response"

  • Acknowledgement of the continuous treatment.

  • Acknowledgement of estimated 30-45 day treatment requirement, which was exceeded 100%, as of December 21, 2010.

  • Unable to estimate schedule for treatments.

  • Denial of "noxious fumes" claim, although their instructions require "ventilation of unit before reoccupying".

  • Attempt to blame me for their problem.

  • Attempt to shift responsibility for infestation.

  • Attempt to make me responsible for future treatment costs, even though they refused to declare my unit free of insects.

More delightful encounters to expect!

Attempt to Charge a Fee not covered in Lease

  • Attempt to charge a $75 fee for my not "being ready" for the 14th pest control treatment, and threatened a late fee in 3 days.

  • I told them it was not allowed by the lease and I would not pay it.

  • They dropped the issue.

  • How many tenants do not know their rights, and would have paid this fee?

"Lost" my rent check

  • On December 3rd I dropped my rent check in the apartment office designated for payments.

  • On December 6th, they tried to charge me a $75 late fee.

  • I explained when and where I provided the payment.

  • They admitted there was a security problem.

  • They requested I stop payment on the first check and write a new check.

  • I complied and submitted my receipt for the stop payment charge.

  • They reimbursed the $29 stop payment charge from my bank and admitted that my first check had been "stolen".

  • Total time of this harassment to closure:  39 days.

Official Notice I was vacating

  • 128 days of pest treatment = I MOVED!!

  • No schedule to end the treatments provided.

  • Verbally accused me of calling the health department.  (I should have, in hindsight)

  • My rebuttal of the attempt to shift responsibility.

  • Expect harassment by a professional landlord strong arm firm:  Continental Collection Agency.  They are unprofessional, nonresponsive and rude.

Aurora, Colorado

Siena Gardens Apts

Hans Nielsen, Inc